Returns and refunds

1. Change of Mind Returns

We accept change-of-mind returns for eligible full-size fragrance bottles within 30 days of the delivery date.

To be eligible for a change-of-mind return, the item must:

• Be completely unused and unopened.
• Have any original seals intact.
• Be returned in its original packaging.
• Be in a resalable condition.

If a full-size fragrance bottle has been opened or used, it is not eligible for a change-of-mind return, even if only a small amount of the fragrance has been used.

Returns that do not meet these requirements may not qualify for a change-of-mind refund or exchange.

2. Perfume Samples & Decants

Due to the nature of perfume samples and decants, we do not accept change-of-mind returns or refunds for perfume samples or decants.

Samples and decants are intended for testing and sampling, and once supplied they cannot be returned as new products for resale.

This means that if you purchase a sample or decant and subsequently decide that you do not like the fragrance, change your mind, or no longer want the product, we will not provide a change-of-mind refund.

Similarly, if you purchase a full-size bottle and open or use it because you do not like the fragrance, this is not considered a valid change-of-mind return.

We recommend purchasing a sample where available if you would like to try a fragrance before purchasing a full-size bottle.

These restrictions apply to change-of-mind returns only and do not affect your rights under the Australian Consumer Law.

3. Faulty, Damaged, Defective or Incorrect Products

If a product arrives damaged, faulty, defective, unsafe, incorrect, significantly different from its description, or otherwise does not meet an applicable consumer guarantee, please contact us as soon as possible.

This section applies to both full-size fragrances and perfume samples or decants.

Where appropriate, we may ask you to provide information or clear photographs of the product, packaging or damage to help us assess the issue.

If the issue is covered by the Australian Consumer Law, we will provide the remedy required by law, which may include a replacement or refund, depending on the circumstances and the nature of the problem.

4. Damage During Delivery

We take reasonable care when preparing and packaging orders for delivery.

If your order arrives damaged, please contact us through our Contact Us page as soon as reasonably possible after delivery.

Where possible, please provide:

• Your order number.
• A description of the damage.
• Clear photographs of the product.
• Clear photographs of the packaging and shipping box.

Photographs help us assess the condition of the product and may also assist us in dealing with the delivery provider.

If the product is found to have a problem covered by the Australian Consumer Law, we will provide the appropriate remedy required by law.

5. How to Start a Change-of-Mind Return

1. Contact us through our Contact Us page within 30 days of the delivery date.
2. Include your order number and the reason for your return.
3. Confirm that the full-size fragrance bottle remains completely unopened, unused and sealed, with its original packaging intact.
4. Once your request has been reviewed and approved, we'll provide the return instructions and return address.

Please do not send items back without contacting us first.

6. Return Shipping Costs

For approved change-of-mind returns, customers are responsible for the cost of returning the item to us.

We recommend using a tracked shipping service and retaining your tracking information.

Customers are responsible for ensuring that approved change-of-mind returns are packaged securely.

If an item is lost or damaged while being returned due to inadequate or unsuitable packaging, this may affect the return where permitted by law.

Where a return is required because of a product problem covered by the Australian Consumer Law, the treatment of return shipping costs will be handled in accordance with the customer's applicable legal rights.

7. Refunds

Once an approved change-of-mind return has been received and inspected, we'll assess whether the item meets the requirements of this policy.

If the return is approved, your refund will be processed to the original payment method used for the purchase.

Please allow several business days for your financial institution or payment provider to process the refund after it has been issued.

For change-of-mind returns, original shipping charges are not refundable unless otherwise required by law.

Where a refund is required under the Australian Consumer Law, we will process the applicable refund in accordance with those requirements.

8. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.

Our change-of-mind return requirements are separate from your statutory rights.

This means that while we may require a full-size bottle to be unopened and unused for a change-of-mind return, we will not use that requirement to prevent you from exercising a right or remedy that you have under the Australian Consumer Law.

If a product has a problem covered by the Australian Consumer Law, we will assess the circumstances and provide the appropriate remedy required by law.

9. Contact Us

If you have any questions about this policy or would like to request a return or report a product issue, please contact us through our Contact Us page.

Please include your order number and as much relevant information as possible so that we can assist you promptly.