Frequently Asked Questions

We currently deliver to addresses within Australia only. At this time, we do not offer international shipping.

For more information, please see our Shipping Information page.

Not at the moment. We currently deliver orders directly to your nominated Australian address. We're working on expanding our operations by opening physical stores in the future.

Yes. Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking number so you can follow your parcel's journey.

Orders are usually dispatched within 48 business hours. Delivery times vary depending on your location within Australia.

For estimated delivery times and more information, please see our Shipping Information page.

We may occasionally offer free shipping promotions. Any current shipping offers will be clearly displayed on our website and during checkout.

We use Australia Post for all deliveries within Australia. Once your order has been dispatched, you'll receive a shipping confirmation email with your tracking details.

Please contact us as soon as possible. If your order hasn't been dispatched, we'll do our best to update your shipping address. Once an order has been shipped, we're unable to make changes.

Please visit our Contact Us page for assistance.

If your order hasn't been dispatched, we'll do our best to accommodate your request. Once an order has been shipped, we're unable to make changes or cancellations.

Please Contact us as soon as possible if you need to update your order.

If your parcel is returned to us because it couldn't be delivered, we'll contact you to arrange redelivery. Additional shipping charges may apply depending on the reason for the return.

Delivery times are estimates and may occasionally be affected by circumstances outside our control. If your parcel appears delayed or your tracking hasn't updated for an extended period, please contact us and we'll be happy to assist.

Please visit our Contact Us page if you need assistance with your order.

Yes 100%. We only sell genuine fragrances sourced from trusted suppliers. We do not sell counterfeit or imitation products.

We work hard to keep our prices competitive by sourcing from trusted suppliers and keeping our operating costs low. This allows us to offer genuine fragrances at excellent value.

We carefully select the fragrances we offer based on popularity, quality and availability. Our collection is constantly growing, and we're always looking to add new releases and customer favourites.

Can't find what you're looking for? Visit our Request a Perfume page to let us know which fragrance you'd like us to stock.

Absolutely! We love hearing from our customers. If there's a fragrance you'd like us to stock, simply submit a request through our Request a Perfume page. We'll do our best to source it for future availability.

If a fragrance is currently unavailable, we'll do our best to restock it when possible. We recommend checking back regularly or contacting us if you'd like to know whether a particular fragrance is expected to return.

Yes. Many of our fragrances are available in sample and decant sizes, allowing you to experience a fragrance before committing to a full bottle. Availability varies depending on the fragrance.

Not necessarily. While many fragrances are marketed towards men or women, fragrance is ultimately a personal preference. We also stock many unisex fragrances that can be enjoyed by anyone.

Fragrance notes are the individual scents that make up a perfume. They work together to create the fragrance as it develops over time. Most perfumes contain top, middle and base notes.

Top notes are the first scents you notice after applying a fragrance. Middle (heart) notes develop once the top notes fade and form the main character of the fragrance. Base notes appear last and provide depth and lasting power.

An accord is a blend of several fragrance notes that combine to create a distinctive scent impression. For example, a "leather accord" or "aquatic accord" is made from multiple ingredients working together rather than a single note.

Learn more by exploring our Find by Accords page.

Longevity refers to how long a fragrance remains noticeable after it's applied. Performance can vary from person to person depending on skin chemistry, skin type, weather, application and the fragrance itself, so the same perfume may last longer on one person than another.

Projection describes how far a fragrance radiates from your body. Some fragrances stay close to the skin, while others project further into the surrounding air. Projection can also vary depending on skin chemistry, the number of sprays and environmental conditions.

Sillage (pronounced see-yazh) is the scent trail a fragrance leaves behind as you move. Like longevity and projection, sillage can vary from person to person depending on skin chemistry, the fragrance itself and how it's applied.

Everyone's skin chemistry is unique. Factors such as skin type, body temperature, diet and environment can influence how a fragrance develops and how long it lasts.

Most people find that 2 to 5 sprays is sufficient for everyday wear. Stronger fragrances may require fewer sprays, while lighter fragrances may benefit from a little more.

Apply perfume to clean, dry skin on pulse points such as the wrists, neck or behind the ears. These warmer areas help the fragrance develop naturally throughout the day.

It's generally best not to. Rubbing your wrists together can disrupt the fragrance's opening and affect how it develops. Instead, allow the perfume to dry naturally.

Store your fragrance in a cool, dry place away from direct sunlight, heat and humidity. Keeping the bottle in its original box can also help protect it from light.

While perfume doesn't have a strict expiry date, its scent may gradually change over time. Properly stored fragrances can remain enjoyable for many years.

These terms describe the fragrance concentration. Generally, higher concentrations contain more perfume oils and may last longer, although performance also depends on the fragrance's composition.

Some fragrances may stain delicate or light-coloured fabrics because of their oils or darker coloured ingredients. For best results, apply perfume directly to your skin and allow it to dry before getting dressed.

You may be experiencing olfactory fatigue, also known as becoming "nose blind." This happens when your nose becomes accustomed to a scent after prolonged exposure, even though others can still smell it.

Yes. We offer returns on eligible items. Please refer to our Returns & Refund Policy for full eligibility requirements, timeframes and instructions.

To request a return, please contact us through our Contact Us page within the applicable return period. Include your order number and the reason for your return. Once your request is reviewed and approved, we'll provide you with instructions on how to return your item. For full details, please see our Returns & Refunds Policy.

Due to the nature of these products, perfume samples and decants cannot be returned or exchanged for change-of-mind purchases. For full details, please see our Returns & Refunds Policy.

Eligible full-size fragrance bottles may be returned within 30 days of delivery, provided they meet the conditions outlined in our Returns & Refunds Policy.

For change-of-mind returns, customers are responsible for the return shipping costs. Please refer to our Returns & Refunds Policy for more information.

If your order arrives damaged, faulty or you receive the wrong item, please contact us as soon as possible. For information about your rights and our process, please see our Returns & Refunds Policy.